Study of a Queue Model Using an Estimation of Distribution Algorithm
Ricardo Pérez1, S. Jöns2, Arturo Hernández3
1Ricardo Pérez, PICYT, CIATEC A.C., León, México.
2S. Jöns, Industrial Engineering, UPGTO, Cortazar, México.
3Arturo Hernández, Computing, CIMAT A.C., Guanajuato, México.
Manuscript received on October 21, 2013. | Revised Manuscript received on November 03, 2013. | Manuscript published on November 05, 2013. | PP: 63-65 | Volume-3 Issue-5, November 2013. | Retrieval Number: E1887113513/2013©BEIESP
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© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: An analysis of a queue model M/M/1 for an outpatient clinic was done considering no-shows from the patients. In order to detect how no-shows affect the performance measure, i.e., the doctor’s idle time on the patient-doctor system we consider analyzing the behavior of the patients when they have an appointment with a previous diagnostic successfully. The alternative approach was validated using a simulation model that was built through Delmia Quest® R20 and an Estimation of Distribution Algorithm to model the workflow in a small health clinic in México.
Keywords: Queue Models, Appointment Scheduling, Estimation of Distribution Algorithms.